CasaCare · A Maia Labs product
Privacy Policy
In short. CasaCare is a local-first app. Everything you record about your home — tasks, equipment, photos, documents, notes and costs — is stored on your device only. There is no account, no sign-in and no cloud sync, and we never receive your home data. The only information that reaches us is anonymous, aggregated usage and crash diagnostics, which contain none of your content.
1. Who we are
CasaCare is developed and published by Maia Labs, based in the Netherlands. For the limited processing described in this policy, Maia Labs is the data controller under the EU General Data Protection Regulation (GDPR).
Contact: rafael@maialabs.io
Website: maialabs.io
2. Data that stays on your device
CasaCare stores the information you enter in a database on your own phone or tablet. This includes, depending on what you choose to record:
- Home details, such as a name, type of home, and construction or purchase year
- Maintenance tasks, schedules, due dates and completion history
- Equipment and assets, including brand, model, serial numbers and warranty dates
- Photos and documents you attach, such as invoices, manuals and receipts
- Notes and costs you record against a task or asset
- App settings — language, region, currency, theme and reminder preferences
This content is never uploaded to Maia Labs. CasaCare has no backend server, no user accounts and no cloud sync. We cannot see, retrieve or restore your data, and we are not able to access it on your behalf.
Deleting your data
You can erase everything at any time from Settings → Data → Delete all data, or by uninstalling the app. Note that a copy may survive in a backup you have made yourself — see section 6.
3. Diagnostics we do receive
To understand whether the app works and where it breaks, CasaCare includes Google Firebase Analytics and Firebase Crashlytics. These are used for product improvement only. They are the only components in the app that send anything over the network.
Usage events
The app reports a closed, fixed set of events with no free text. The complete list of what can be sent:
| Event | What it records |
|---|---|
| Onboarding started / completed | That setup began or finished, the selected home type, and how many suggested tasks were accepted |
| Maintenance suggestion added | That a task was added from the built-in catalogue |
| Custom task created | That a task was created by hand |
| Asset created | That a piece of equipment was added |
| Reminder enabled | That a reminder was switched on for a task |
| Maintenance completed | That a task was completed, whether it recurs, and whether a cost or photo was attached (never the cost, the photo, or the name) |
| Notification opened | That the app was opened from a reminder |
By design, these events never carry home, task or asset names, notes, addresses, cost amounts, model or serial numbers, photos, documents, or database identifiers.
Alongside the events, Firebase records standard technical context: device model, operating system version, app version, language and coarse country, plus a pseudonymous app instance identifier that Google generates for the installation. This identifier is reset when you reinstall the app or clear its data.
Crash reports
If CasaCare crashes, Crashlytics sends a diagnostic report containing the technical stack trace, the app and OS version, device model and state (such as free memory), and an installation identifier. Crash reports do not include your home data.
No advertising, no tracking
CasaCare contains no advertising and no advertising SDKs. Collection of the Android advertising ID is explicitly disabled and the related permissions are removed from the app, and we do not track you across other apps or websites. We do not sell or share personal data, and no data is used for profiling or automated decision-making.
Turning diagnostics off
Diagnostics are not essential to the app: CasaCare is fully functional with no network connection at all. If you prefer to send nothing, you can deny CasaCare network access in your device settings, or keep the device offline — every feature, including reminders, will continue to work. On iOS you can also switch off Share with App Developers under Settings → Privacy & Security → Analytics & Improvements. If you would like your diagnostic data deleted, email us and we will request its removal.
4. Reminders and notifications
Maintenance reminders are scheduled entirely by your device's own notification system. No push service is used, nothing about your schedule leaves the device, and reminders work offline. You can revoke the notification permission at any time in your system settings.
5. Biometric lock
You can protect sensitive documents with Face ID, Touch ID or an Android biometric unlock. This is handled entirely by your operating system, which only tells the app whether the check succeeded. Maia Labs never receives your fingerprint, face data or device passcode.
6. Exports and platform backups
Exports — the home record PDF and the documents ZIP — are generated on your device and are never uploaded to us. Once you share an export by email, message or cloud storage, it is handled by whichever service you chose, under that service's privacy policy.
Your device may also include CasaCare's data in the backups it makes: iCloud Backup on iOS, or Android Backup on Android. Those backups are held by Apple or Google under their own terms, not by us. You can exclude CasaCare from backups in your device settings.
7. Service providers and international transfers
Our only processor is Google Ireland Limited / Google LLC, for Firebase Analytics and Crashlytics. Google may process this diagnostic data outside the European Economic Area; such transfers rely on the European Commission's Standard Contractual Clauses and the EU–US Data Privacy Framework. See Firebase privacy and security and the Google Privacy Policy.
The app stores are also involved when you download CasaCare or make a purchase: Apple and Google act as independent controllers for that transaction and for the aggregate statistics they show us, under their own privacy policies. We never receive your payment details.
8. Legal basis and retention
Data on your device is under your control and is not processed by us, so no legal basis is required for it. For diagnostics, we rely on our legitimate interest (Article 6(1)(f) GDPR) in keeping CasaCare stable and improving it, balanced by collecting only non-identifying, low-detail events and no app content. You may object to this processing at any time by contacting us or by preventing the app from using the network.
Analytics data is retained by Firebase for up to 14 months; crash reports are kept for up to 90 days after the last occurrence, and anonymised crash statistics are retained longer. Data on your device is kept until you delete it or uninstall the app.
9. Children
CasaCare is intended for adults responsible for a home. It is not directed at children and we do not knowingly collect data from them.
10. Your rights
Under the GDPR you have the right to access, correct, erase, restrict or object to the processing of your personal data, and the right to data portability. Because your home data lives only on your device, you can exercise most of these yourself: view and edit it in the app, export it from Settings, and erase it with Delete all data or by uninstalling.
For the diagnostic data described in section 3, write to rafael@maialabs.io and we will respond within one month. Because that data is pseudonymous, we may need details such as your device model and approximate dates of use to locate it — and in some cases we may be unable to link it to you at all, in which case we will tell you so.
If you are in the EU and believe we have handled your data improperly, you may lodge a complaint with your national supervisory authority. In the Netherlands this is the Autoriteit Persoonsgegevens.
11. Changes to this policy
If CasaCare gains features that change how data is handled — optional cloud sync or accounts, for example — we will update this page and change the date at the top before those features ship. Significant changes will also be announced in the app or in the store release notes.
12. Contact
Questions about this policy or about CasaCare: rafael@maialabs.io. A Dutch-language version of this policy is available on request.